CareStock public site

Privacy

This page explains the information collected through the CareStock public website and Caro. It does not describe the separate CareStock product.

Product screens on this site

Product screenshots on this public site show fictional test-home information. They do not display real resident records.

Chat with Caro

Caro sends your messages to an AI service so it can respond. Chat history normally stays in your current browser tab. If you choose “Save on this browser” in Caro, ordinary chat messages are kept on this device for 30 days so you can choose to resume later; “Forget chat” removes that saved copy. This browser choice does not create an account or send the saved copy to CareStock’s team. Caro sends recent relevant conversation and a short summary to the AI service to continue an exchange. Contact details entered in Caro’s request flow are handled separately. If you open this page while filling out a request, unfinished form details may be kept temporarily in that tab so you can return without starting over. If you request early access and separately choose to save future chat messages, those later messages and operational feedback may be stored in CareStock’s separate marketing database. Do not enter resident names, health details, or other private care information.

Voice preview

If you choose recorded voice, your browser records a short English turn and sends the audio through CareStock’s server to OpenAI for transcription when recording ends. CareStock does not save the recording. The transcript is shown to you so you can review or correct it, and it is sent as a message only after you tap Send. Requests are saved only after you approve their current summary. If recording is unavailable, your browser may use its own speech service instead; that fallback is also configured for English and still shows the recognized words before sending. Caro uses an AI-generated English voice. Replies may be read by your browser’s speech feature or sent through CareStock’s server to OpenAI or ElevenLabs for speech generation. Contact details in the local request flow and request summaries are not sent to the speech-generation endpoint. You can use text chat instead.

Early access and questions

When you request early access, we save your email, optional first name, phone number, role, type of home, number of homes, challenges, and the date of your request so we can review it and contact you about access. We may email you about that request, or call if you provide a phone number. It does not create a CareStock app account or subscribe you to general marketing. When you ask our team a question, we save your email, optional first name, and question so a person can reply. Asking a question does not join the early-access list or subscribe you to general marketing.

Emails and retention

We may email a receipt for your request or question and send your contact information to our team. We delete inquiry-only records after 90 days. We keep early-access requests while the list is active or until you ask us to remove yours. We use service providers to host the website, store marketing information, deliver email, and power Caro.

Your choices

To ask about your information or request deletion, email admin@carestock.org. You can use the site without submitting a form.